Terms & Conditions
Terms & Conditions for ordering through our online shop
All our glassware and jewellery is made by hand in our studios in Bath, when purchasing customers must understand that due to the nature of the craft involved variations will occur in size, shape, colour and pattern. Images and sizes provided are for guidance only but will be adhered to as closely as possible.
Items ordered online must be paid for in full at time of ordering, payment is accepted by credit / debit card or via paypal. We can accept payment by personal cheque or in person by cash (we never recommend cash to be sent through the post) but orders paid for in this way will need to be placed via phone or email or in person and full payment received before postage of goods.
Your card payment will be processed in GBP Sterling and your receipt will show GBP Sterling prices. If your card is held in a different currency, your card issuer will charge you the Currency Exchange Rate in use for that day and this will be shown on your monthly statement. Please note that any refund will be made in GBP and your card issuer will refund you using the Exchange Rate that is in use for that day and this could be different to the original rate you was charged when making your payment. Your card issuer may also levy a currency conversion charge and/or a transaction fee, and this may not be reversed in the event of any refund or order cancellation. This means that your refund could be slightly more or less than you have originally paid and we will not be responsible for this difference.
We send all orders via Royal Mail. Prices depend on weight and size of order and is calculated from the items in your 'Basket' and which delivery method is chosen.
Within the UK goods will be sent via First Class Recorded Delivery which will require a signature on receipt.
European orders will be sent via standard European Airmail which usually takes approximately 5 days from the day it is sent.
To the US and Rest of World we can send via airmail which usually takes up to 2 weeks from date sent or via surface mail which takes up to 12 weeks. Items weighing over 2kg can only be sent via surface mail.
All available 'in stock' items ordered will be received by the customer within 30 days (within the UK). If the item is a 'made to order' item as indicated on the product description page this can take 4-6 weeks to be made plus delivery time. If unsure please contact us before placing an order for a delivery estimate.
Order Cancellations / Returns Policy
Customers have the right to cancel orders up to and including 7 working days after the day which they receive the goods to receive a full refund including delivery charges. Refunds will be made within 30 days of order cancellation.
The customer returning goods due to a cancelled order is responsible for all return delivery costs.
Customers must take reasonable care of goods and when returning items must ensure they are suitably packed to ensure they are not damaged in transit. If the consumer does not exercise reasonable care and the goods are damaged in transit, the customer will be charged for breach of this statutory duty.
Cancellations should be made in writing (via post, email or fax) although can be informed over the phone but must be confirmed in writing also. (If cancellation made by post the 7 working day limit will apply to the day the letter is posted, not the date letter received by us).
If goods are faulty or incorrect items received the customer will be refunded the return postage costs.
Unused Items can be returned within 30 days of receipt for a full refund but once the 7 day cancellation period has expired, only the item price will be refunded not the delivery charge, and the customer is also responsible for costs of return.
Customers CAN NOT cancel or return orders for goods made to a customers specifications eg personal commissions & engraved items.
COURSE TERMS AND CONDITIONS
We are very experienced in packing and shipping our glassware all over the world. We guarantee you will be delighted with your purchase and it will arrive with you safely. Click here for further information.