Terms & Conditions

Terms & Conditions for ordering through our online shop

Handmade Products

All our glassware and jewellery is made by hand in our studios in Bath, when purchasing customers must understand that due to the nature of the craft involved variations will occur in size, shape, colour and pattern. Images and sizes provided are for guidance only but will be adhered to as closely as possible.

Payment

Items ordered online must be paid for in full at time of ordering, payment is accepted by credit / debit card or via paypal. We can accept payment by personal cheque or in person by cash (we never recommend cash to be sent through the post) but orders paid for in this way will need to be placed via phone or email or in person and full payment received before postage of goods.

Delivery

We send all orders via Royal Mail. Prices depend on weight and size of order and is calculated from the items in your 'Basket' and which delivery method is chosen.

Within the UK  goods will be sent via First Class Recorded Delivery which will require a signature on receipt.

European orders will be sent via standard European Airmail which usually takes approximately 5 days from the day it is sent.

To the US and Rest of World we can send via airmail which usually takes up to 2 weeks from date sent or via surface mail which takes up to 12 weeks. Items weighing over 2kg can only be sent via surface mail.

All available 'in stock' items ordered will be received by the customer within 30 days (within the UK). If the item is a 'made to order' item as indicated on the product description page this can take 4-6 weeks to be made plus delivery time. If unsure please contact us before placing an order for a delivery estimate.

Order Cancellations / Returns Policy

Customers have the right to cancel orders up to and including 7 working days after the day which they receive the goods to receive a full refund including delivery charges.  Refunds will be made within 30 days of order cancellation.

The customer returning goods due to a cancelled order is responsible for all return delivery costs.

Customers must take reasonable care of goods and when returning items must ensure they are suitably packed to ensure they are not damaged in transit. If the consumer does not exercise reasonable care and the goods are damaged in transit, the customer will be charged for breach of this statutory duty.

Cancellations should be made in writing (via post, email or fax) although can be informed over the phone but must be confirmed in writing also. (If cancellation made by post the 7 working day limit will apply to the day the letter is posted, not the date letter received by us).

If goods are faulty or incorrect items received the customer will be refunded the return postage costs.

Unused Items can be returned within 30 days of receipt for a full refund but once the 7 day cancellation period has expired, only the item price will be refunded not the delivery charge, and the customer is also responsible for costs of return.

Exceptions

Customers CAN NOT cancel or return orders for goods made to a customers specifications eg personal commissions & engraved items.

Contact Details

Address:  Bath Aqua Glass, 105-107 Walcot Street, Bath, BA1 5BW.

Tel: 01225 319606 / 428146

Fax: 01225 319606

Email: sales@bathaquaglass.com

(Goods ordered via the Internet, post, phone or fax without the customer having physically inspected the goods are covered by the Distance Selling Regulations)