Terms & Conditions

Terms & Conditions for ordering through our online shop

Handmade Products

All our glassware and jewellery is made by hand in our studios in Bath, when purchasing customers must understand that due to the nature of the craft involved variations will occur in size, shape, colour and pattern. Images and sizes provided are for guidance only but will be adhered to as closely as possible.

Payment

Items ordered online must be paid for in full at time of ordering, payment is accepted by credit / debit card or via paypal. We can accept payment by personal cheque or in person by cash (we never recommend cash to be sent through the post) but orders paid for in this way will need to be placed via phone or email or in person and full payment received before postage of goods.

Your card payment will be processed in GBP Sterling and your receipt will show GBP Sterling prices. If your card is held in a different currency, your card issuer will charge you the Currency Exchange Rate in use for that day and this will be shown on your monthly statement. Please note that any refund will be made in GBP and your card issuer will refund you using the Exchange Rate that is in use for that day and this could be different to the original rate you was charged when making your payment. Your card issuer may also levy a currency conversion charge and/or a transaction fee, and this may not be reversed in the event of any refund or order cancellation. This means that your refund could be slightly more or less than you have originally paid and we will not be responsible for this difference.

Delivery

We send all orders via Royal Mail. Prices depend on weight and size of order and is calculated from the items in your 'Basket' and which delivery method is chosen.

Within the UK  goods will be sent via First Class Recorded Delivery which will require a signature on receipt.

European orders will be sent via standard European Airmail which usually takes approximately 5 days from the day it is sent.

To the US and Rest of World we can send via airmail which usually takes up to 2 weeks from date sent or via surface mail which takes up to 12 weeks. Items weighing over 2kg can only be sent via surface mail.

All available 'in stock' items ordered will be received by the customer within 30 days (within the UK). If the item is a 'made to order' item as indicated on the product description page this can take 4-6 weeks to be made plus delivery time. If unsure please contact us before placing an order for a delivery estimate.

Order Cancellations / Returns Policy

Customers have the right to cancel orders up to and including 7 working days after the day which they receive the goods to receive a full refund including delivery charges.  Refunds will be made within 30 days of order cancellation.

The customer returning goods due to a cancelled order is responsible for all return delivery costs.

Customers must take reasonable care of goods and when returning items must ensure they are suitably packed to ensure they are not damaged in transit. If the consumer does not exercise reasonable care and the goods are damaged in transit, the customer will be charged for breach of this statutory duty.

Cancellations should be made in writing (via post, email or fax) although can be informed over the phone but must be confirmed in writing also. (If cancellation made by post the 7 working day limit will apply to the day the letter is posted, not the date letter received by us).

If goods are faulty or incorrect items received the customer will be refunded the return postage costs.

Unused Items can be returned within 30 days of receipt for a full refund but once the 7 day cancellation period has expired, only the item price will be refunded not the delivery charge, and the customer is also responsible for costs of return.

Exceptions

Customers CAN NOT cancel or return orders for goods made to a customers specifications eg personal commissions & engraved items.

COURSE TERMS AND CONDITIONS
- As a craft that involves the use of molten glass and related equipment there are some hazards involved. If instruction is followed you will be safe but care should be taken at all times to minimise the risk of injury to yourself or others. A health and safety briefing will take place at the start of every course, please listen carefully and adhere to all instructions given by the course teacher.
- The minimum age to take part in a glassblowing course is 16 and due to the nature of the craft is not suitable for pregnant women. Glassblowing is a physical craft with lots of moving around the (often vey warm) studio and using tools and equipment that require a certain level of physical handling if you have any concers regarding the suitability of the course for you due to any medical conditions etc please contact us for advice. 
- Please wear suitable clothing with no loose sleeves etc preferably natural fibres, sensible shoes with no heels or open toes and long hair must be tied back.

PAYMENT AND CANCELLATIONS
- Payment in full is required at the time of booking to secure your place.
- Cancellation policy:
 
- 4 weeks in advance of your course date - we offer a full refund or one free date change.
- 3 weeks in advance of your course date - we offer 50% refund or one free date change.
- 2 weeks in advance of your course date - we offer one free date change.
- Cancellations received with less than 2 weeks notice - no refund or date change will be offered.
 If a date change has been given, no subsequent refunds or date changes can be offered.
- We reserve the right to cancel courses if there are insufficient numbers to make them viable or if due to technical problems. We will endeavour to give as much notice as possible if this situation arises. In the event of a course cancellation we will offer an alternative date or full refund, Bath Aqua Glass cannot accept liability for consequential loss e.g. travel or accommodation costs in these circumstances.

Contact Details

Address:  Bath Aqua Glass, 105-107 Walcot Street, Bath, BA1 5BW.

Tel: 01225 319606 / 428146

Fax: 01225 319606

Email: sales@bathaquaglass.com

(Goods ordered via the Internet, post, phone or fax without the customer having physically inspected the goods are covered by the Distance Selling Regulations)